I have just spent 30 minutes ranting to someone in my local branch of a well known High Street bank (who are making 2000 staff redundant)
I am trying to register my mum's LPA and two weeks after they have sent it to head office, the branch assistant has phoned me to say there is a problem with the third attorney who they think is a replacement attorney.
He is not a replacement attorney he is the same as me and the 2nd attorney it is just that there is no space on the form to add him except as an additional page. If they have no problems with the 2nd attorney (not mentioned) then they should have no problem with him. On the first page of the form it says
Number of attorneys - three
Number of replacement attorneys - none
The assistant was trying to tell me that he was a replacement attorney and insisted the LPA form said so. I asked her to point out where it said that and she couldn't, because the form doesn't say that. She said she would send the form back to head office (so I have to wait another two weeks for them to dream up another stupid error?) confirming that I said he was not a replacement attorney and that I deal with all the finances so I don't need to register him or the 2nd attorney.
I have just asked to speak to the manager and/or head office and didn't get put through to either. The head office don't speak to members of the public even if they have our contact details and the branch "have done everything they should do". I was having to rant at someone who couldn't do anything about the damn process.
I was thinking of closing my current account, now I am DEFINITELY doing so, and the letter of complaint is just waiting to be written.
In contrast, another building society got the same forms on the same day, dealt with them in 15 minutes, sent the forms off to head office who registered me within a week. If they can do it (clue: their name means all across the country) why am I screaming and pulling my hair out with my OWN DAMN BANK!