Thanks very much to all of you who took the time to complete this year’s Talking Point user survey.
The survey took place between 1/11/2011 and 2/12/2011, and was completed by 424 users of the forum.
The Talking Point software and design were updated this year, which has meant changes in the way the forum looks and functions. It’s really encouraging to see that high user satisfaction has been maintained, despite the inevitable disruption that accompanies such change. For example:
• 90% of respondents agreed or strongly agreed that Talking Point was a good source of information about dementia. (This figure was 91% last year).
• 90% said they would be likely or very likely to recommend the service to others. (Last year, this figure was 91%).
• 86% agreed or strongly agreed that they found Talking Point helpful. (This figure was 87% last year).
• 78% of respondents agreed or strongly agreed that Talking Point helped them to feel less isolated. (This figure was the same last year).
Ease of use does continue to be an issue for some survey respondents, and further work is planned for 2012 to provide clear, step-by-step instructions about the key functions on Talking Point, such as posting messages and finding your own posts.
More work also needs to be done to identify the ways in which we might reach out to people from Black and Minority Ethnic (BME) communities, as well as to explore the options for better supporting people with rare or dual diagnoses.
Several respondents used the survey to raise specific questions or suggestions, but it’s important to explain that the survey was completely anonymous – so we have no way of knowing who individual responses were from. (The survey software also prevented multiple responses from being submitted by the same user).
If you did have a question or concern that you would like to raise with me directly, please do get in touch via the contact details below.
I’ve attached a downloadable version of the full report to this post, for anyone who is interested in reading more. If you’d like a reminder of last year’s TP survey results, you can view them here.
If anyone has any further comments or questions about the survey results, it'd be great to hear from you. The best ways to contact me are via Private Message or email.
Best wishes to you all for the festive season, and many thanks again for your help and feedback.