Hi Rachael, I'm determined to get this post done, I hope it will make sense.
Like most places we had reports of terrible hospital experiences for people with dementia in the infirmary, and decided to do something about it. The scheme was a combined operation beween local branches of Alzheimer Scotland, User and Carer Involvement, and the nursing department of the University of the West of Scotland.
As well as increasing the proportion of dementia care in the training of student nurses, we recognised that senior staff on the wards could also benefit from some training. We set up a course, and invited ward staff to enrol. This would be on day release, and would be regarded as work time, and paid as normal.
It involves one day a month for a year, with projects to be done in between. The teaching is informal, with group activity, role play, amd visits to day centres and nursing homes. Carers also come in to tell their stories.
We're now in the third year, and the impact on the wards has been tremendous. Once training is complete, the champions are expected to cascade what they have learned to others on their ward, and encourage them to take part. In fact, the graduates of the first course set up their own follow-up group to encourage each other, and members of the second cohort have now joined them.
It's hugely successful, and other areas in Scotland are watching with interest.
On your latest question, we've also devised a hospital satisfaction questionnaire -- well two actually, one for the person with dementia if capable of filling it in, and a second version for carers. This hasn't been properly evealuated yet, but it should be helpful in finding which areas still need to be addressed.
We're not perfect, but we are trying!
PS We're still trying to get hospital doctors to come on the course, but sadly with no success so far. But then, they already know it all, don't they?